St. Catharines Court Handover
We have recently taken over the management of your development. Look out for updates during the coming weeks as we obtain handover information. Your financial data will also form part of the handover. Your financial account will be updated as soon as we receive this information. Please do not hesitate to contact us if you […]
Fire Action Notice
In the event of a fire, you must evacuate the building immediately. This building is not designed with fire compartmentation and therefore it is essential for the safety of all occupants that everyone evacuates as soon as the fire alarm sounds. If you discover a fire: If you hear the fire alarm: Your designated Assembly […]
Owning a Leasehold Property
Owning a Leasehold Property: What You Need to Know If you’ve recently purchased or are considering purchasing a leasehold property, you may be wondering what exactly this means. Leasehold ownership is common in flats and apartments, especially in the UK, and comes with unique responsibilities, rights, and terms that differ from owning a freehold property. […]
Are Your Contact Details Up-to-Date?
It’s really important that, as your managing agent, we hold up-to-date information about you to help us manage your building safely, legally, and effectively. Having the correct contact details means we can keep you informed about things like maintenance work, building updates, and any urgent issues. This is especially crucial in high-rise buildings, where safety […]
Shared Responsibilities
As your managing agent, we have a clear set of responsibilities that have been agreed between ourselves and your residential directors or freeholder. Our Responsibilities (Communal Areas) As a property owner, it is vital that you also understand your responsibilities. Your lease document is essentially the ‘rulebook’ for your property and your building. It is […]
Your Property Manager: Adele Berry
Your dedicated Property Manager is Adele Berry. If you wish to report a maintenance issue, the most efficient way to do this is right here in your leaseholder portal. If you have a query relating to your service charge account, please visit our Accounts Query page. Standard operating hours are Monday – Friday, 9am-5pm, excluding […]
Communal Area Safety
To ensure the safety and well-being of all residents, it is imperative that personal belongings are not left unattended in communal areas. Adherence to this policy is crucial for several key reasons: We kindly request that all residents ensure their personal possessions are kept within their designated dwellings. Regular checks will be conducted, and any […]
Restricted Access
Within residential apartment buildings, certain areas are designated as off-limits to residents for a variety of critical reasons. Adherence to these restrictions is paramount for maintaining safety, security, operational efficiency, and the overall well-being of all occupants. This is a general list and not all areas may be present in your building. Key Restricted Areas […]
Noise
Please be advised that the enforcement of lease terms relating to nuisance complaints is typically the responsibility of the landlord. As the appointed Managing Agent, our primary course of action is to address a Breach of Lease concerning the right to ‘quiet enjoyment’ for all residents. It is important to note that this can be […]
Anti-Social Behaviour
We are dedicated to fostering peaceful and safe communities where all residents can live without disturbance. This commitment extends to everyone, regardless of their colour, race, religion, ethnic origin, disability, nationality, gender, or sexual orientation. In collaboration with statutory and voluntary agencies, we strive to prevent anti-social behaviour (ASB), support vulnerable residents, and take decisive […]